Contact

Croissant support is by email. The address is shown on this page. We read every message and reply as soon as we can.

Before you write

Many questions are answered in the help center:

• Setting up: Getting started, Claim your link, Customize your page
• Payments: Connect Stripe, Get paid, Fees
• Problems with a tip: Refunds and disputes
• Tipping a creator: For supporters

What to include

To help us answer quickly, include what applies to you.

If you are a creator

• your page link, for example croissant.beffa.xyz/yourname
• write from the email address of the Google account you sign in with
• what you were trying to do and what happened instead
• a screenshot, if something looks wrong

If you are a supporter

• the creator's page link
• the date and amount of your payment
• the name you used, if any
• what went wrong

Please never send your full card number, bank details or passwords. We do not need them, and Stripe handles all payment details.

Things we can help with

• refunding a tip (creators cannot do this in the app themselves)
• deleting your account and data
• problems with your page or link
• questions about fees

Things Stripe handles

Some questions are about your Stripe account rather than Croissant, such as identity verification, payout timing or bank details. For those, use your Stripe Express dashboard or Stripe's own support. We are still happy to point you in the right direction.